Acceptable Use Policy
Last Updated: 15/08/2025
This policy outlines acceptable use of Valeting Services Near Me by all users, including customers and service providers.
1. General Principles
All users must:
- Use the platform lawfully and respectfully
- Provide accurate and truthful information
- Respect the rights and privacy of others
- Maintain professional communication standards
- Comply with all applicable UK laws and regulations
2. Prohibited Activities
Content Violations
Strictly Prohibited:
- Posting false, misleading, or fraudulent information
- Uploading inappropriate, offensive, or illegal content
- Sharing copyrighted material without permission
- Publishing discriminatory or hateful content
- Posting spam or irrelevant promotional material
Platform Abuse
System Misuse:
- Creating multiple fake accounts
- Attempting to bypass security measures
- Using automated systems or bots
- Overloading servers or disrupting service
- Reverse engineering or hacking attempts
Commercial Violations
Business Misconduct:
- Circumventing platform fees or payment systems
- Soliciting business outside the platform to avoid fees
- Price manipulation or anti-competitive practices
- Fake reviews or rating manipulation
- Misrepresenting qualifications or services
3. Customer Responsibilities
Service Enquiries
- Provide accurate location and service requirements
- Be available for scheduled appointments
- Provide safe access to service locations
- Pay agreed fees promptly
- Leave honest, constructive reviews
Communication Standards
- Maintain respectful, professional communication
- Respond to service provider messages promptly
- Provide clear instructions and requirements
- Report issues or concerns appropriately
4. Service Provider Responsibilities
Professional Standards
- Maintain appropriate licenses and insurance
- Provide accurate business information and capabilities
- Honor quoted prices and service terms
- Deliver services to agreed standards
- Respond to enquiries within 24 hours
Business Conduct
- Compete fairly and ethically
- Respect customer property and privacy
- Maintain professional appearance and conduct
- Handle complaints constructively
- Comply with health and safety regulations
5. Content Guidelines
Business Listings
Required Standards:
- Accurate business name and contact information
- Clear, honest service descriptions
- High-quality, relevant photos
- Proper categorization of services
- Current pricing and availability information
Reviews and Ratings
Review Guidelines:
- Base reviews on actual service experiences
- Provide constructive, specific feedback
- Avoid personal attacks or inappropriate language
- Include relevant details about service quality
- Update reviews if circumstances change
6. Reporting Violations
If you encounter violations of this policy:
How to Report
- Use the "Report" button on listings or profiles
- Email details to: admin@dualaction.uk
- Provide specific examples and evidence
- Include dates, times, and relevant screenshots
7. Enforcement Actions
Violations may result in:
Progressive Penalties
- Warning: First-time minor violations
- Content Removal: Inappropriate posts or listings
- Account Restriction: Limited platform access
- Suspension: Temporary account deactivation
- Permanent Ban: Serious or repeated violations
- Legal Action: Criminal or serious civil violations
8. Appeals Process
If you believe an enforcement action was taken in error, you may appeal within 14 days by contacting admin@dualaction.uk with:
- Detailed explanation of your position
- Supporting evidence or documentation
- Commitment to future compliance
9. Policy Updates
We may update this policy periodically. Continued use of the platform constitutes acceptance of any changes.
10. Contact Information
Questions about this policy?
Support Team: admin@dualaction.uk
Business Email: admin@dualaction.uk
Address: 80 Heysham Drive, Watford, Herts, WD19 6YB
Phone: +44 07594 218 651