Privacy Policy
Last Updated: 15/08/2025
1. Who We Are
Valeting Services Near Me is a trading name of Ray Barnes T/A Dual Action
Address: 80 Heysham Drive, Watford, Herts, WD19 6YB
Email: admin@dualaction.uk
Phone: +44 07594 218 651
Website: https://www.valetingservicesnearme.uk
We are a sole trader business operating Valeting Services Near Me , a marketplace platform connecting customers with professional valeting service providers across the UK.
2. Information We Collect
Personal Information
- Account Registration: Name, email address, phone number, location
- Business Profiles: Business name, services, contact details, photos, coverage areas
- Service Enquiries: Location, service requirements, preferred dates, special requirements
- Communications: Messages between customers and service providers
- Reviews: Service ratings, written reviews, vehicle registration numbers (for verification)
- Newsletter: Email addresses for marketing communications (with explicit consent)
Technical Information
- IP addresses and device identifiers
- Browser type and version, operating system
- Referring website addresses
- Pages viewed and time spent on our website
- Cookies and similar tracking technologies
3. How We Use Your Information
Legal Basis for Processing
- Contract Performance: Creating accounts, processing enquiries, facilitating bookings
- Legitimate Interest: Platform operation, fraud prevention, customer support
- Consent: Marketing communications, non-essential cookies
- Legal Obligation: Tax records, dispute resolution, regulatory compliance
Specific Uses
- Connecting customers with local service providers
- Processing service enquiries and quotes
- Facilitating secure payments through Stripe
- Sending booking confirmations and service updates
- Managing customer reviews and ratings
- Improving our platform and user experience
- Preventing fraud and ensuring platform security
- Sending marketing emails (only with your consent)
4. Third-Party Services
Data Processors We Use
- Stripe: Payment processing (we do not store payment card details)
- EmailIt & Mautic: Email delivery and marketing automation
- Supabase: Database hosting and user authentication
- Vercel: Website hosting and performance
- Analytics Services: Website performance and user behaviour analysis
Community Platform (Circle.so)
Our community is hosted on Circle.so, a third-party platform. When you participate in our community:
- Your data is shared with Circle.so under their privacy policy
- Community posts and profile information may be visible to other members
- Circle.so may use cookies and tracking technologies
- You can control your community privacy settings within the platform
5. Data Retention
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until deletion or 3 years inactivity | Platform operation |
| Booking Records | 7 years | Tax compliance |
| Communications | 2 years | Customer service |
| Marketing Data | Until consent withdrawn | Marketing permissions |
| Analytics | 26 months | Performance analysis |
6. Your Rights Under UK GDPR
Right of Access
Request a copy of your personal data
Right to Rectification
Correct inaccurate personal data
Right to Erasure
Request deletion of your data
Right to Portability
Receive your data in a portable format
Right to Object
Object to processing for marketing
Right to Restrict
Limit how we process your data
7. Contact Us
For privacy-related questions or to exercise your rights:
Email: admin@dualaction.uk
Post: Valeting Services Near Me is a trading name of Ray Barnes T/A Dual Action, 80 Heysham Drive, Watford, Herts, WD19 6YB
Phone: +44 07594 218 651