Privacy Policy

ValetingNearMe Ltd ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our platform.

This policy applies to all users of our platform, including customers seeking valeting services and businesses providing such services.

By using our platform, you agree to the collection and use of information in accordance with this policy.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, and phone number
• Business information (for service providers)
• Profile photos and business images
• Vehicle registration numbers (VRN) for review verification
• Payment information (processed by third-party providers)
• Communications with us and other users

Usage Information

We automatically collect information about your use of our platform:

• Device information (IP address, browser type, operating system)
• Usage patterns and preferences
• Location data (when you enable location services)
• Log files and analytics data

Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience and analyze platform usage.

We use your information to:

• Provide and maintain our platform services
• Process bookings and facilitate communication between users
• Verify reviews through VRN matching
• Process payments and manage subscriptions
• Send important notifications about your account and bookings
• Improve our platform and develop new features
• Prevent fraud and ensure platform security
• Comply with legal obligations
• Send marketing communications (with your consent)
• Provide customer support

Legal Basis for Processing

We process your personal data based on:

• Contract performance (to provide our services)
• Legitimate interests (platform improvement and security)
• Legal compliance (regulatory requirements)
• Consent (for marketing communications)

We may share your information in the following circumstances:

With Other Users

Your profile information may be visible to other users to facilitate bookings and communication between customers and service providers.

Service Providers

We share information with third-party service providers who help us operate our platform, including payment processors, hosting providers, and analytics services.

Legal Requirements

We may disclose information if required by law or to protect our rights, safety, or the rights and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Staff training on data protection
• Incident response procedures

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal data only as long as necessary for the purposes outlined in this policy or as required by law.

Retention periods vary based on the type of data:

• Account information: Until account deletion or 3 years of inactivity
• Booking records: 7 years for tax and legal compliance
• Communications: 2 years for customer service purposes
• Analytics data: 26 months for performance analysis

When data is no longer needed, we securely delete or anonymize it.

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your personal data
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw consent: For processing based on consent

To exercise these rights, contact us at privacy@valetingnearme.co.uk or through your account settings.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data properly.

We use cookies and similar technologies to improve your experience on our platform.

Types of Cookies We Use

• Essential cookies: Required for platform functionality
• Performance cookies: Help us analyze platform usage
• Functional cookies: Remember your preferences
• Marketing cookies: Used for targeted advertising (with consent)

You can control cookies through your browser settings. Disabling certain cookies may affect platform functionality.

For more information about our cookie use, please see our Cookie Policy.

Our platform integrates with third-party services to provide functionality such as:

• Payment processing (Stripe)
• Maps and location services (Google Maps)
• Analytics (Google Analytics)
• Communication services (email, SMS)
• Cloud hosting and storage (Supabase)

These third parties have their own privacy policies governing how they handle your data. We encourage you to review these policies.

We carefully select third-party providers and ensure they maintain appropriate data protection standards.

Our platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Your personal data may be transferred to and processed in countries outside the UK, including countries that may not have equivalent data protection laws.

When we transfer data internationally, we ensure appropriate safeguards are in place, such as:

• Standard contractual clauses approved by the UK authorities
• Adequacy decisions recognizing equivalent protection
• Certification schemes and codes of conduct

You can request more information about international transfers by contacting us.

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements.

When we make significant changes, we will notify you by:

• Email notification to your registered email address
• Prominent notice on our platform
• In-app notifications

We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our platform after changes are posted constitutes acceptance of the updated policy.